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Glossary of Terms

Term Definition
Application Service Provider (ASP) A business that provides computer-based services to customers over a network.
International Organization for Standardization (ISO) ISO is the world's largest developer and publisher of International Standards and network of the national standards institutes of 162 countries. ISO is a non-governmental organization that forms a bridge between the public and private sectors.
Managed Hosting Service An ASP business model that implements and manages a customer's software applications at an off-premise facility. For example, customers purchase or lease servers and license applications the same as they would with an on-premise deployment.
Multi Tenant A SaaS business model whereby hardware and software systems are shared with each customer's data logically separated.
Statement on Auditing Standards No. 70 (SAS 70) SAS 70 is an auditing statement issued by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA), officially titled Reports on the Processing of Transactions by Service Organizations.
Single Tenant An ASP business model whereby dedicated software applications are operated for each customer with data physically separated.
Software as a Service (SaaS) A method of software deployment whereby applications are owned, delivered and managed remotely by one or more providers over the Internet or an intranet, and licensed to customers as an on-demand service.