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Service Level Agreement (SLA) Template

June 17, 2015

Updated 10/10/17

This template was developed by DoD ESI for use by DoD customers when negotiating, establishing, and managing Service Level Agreements (SLAs) with software providers.

Service Level Agreement (SLA) Template

Please refer to SLA Template User Guide below for using the SLA Template above for software related services, including cloud-based services.

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SLA Template User Guide DOC 2MB


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