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Ordering Open To: All DoD Please see SMARTnet Access Instructions below. At the time of enrollment an organization will define which components are included in their IB value determination. For example, a service enrollment will state whether combatant commands are included in their enrollment. Each organization will work with the original equipment manufacturer (OEM) to validate their IB value. Enrollment is initiated when an eligible organization submits a delivery order under this agreement and provides an IB value determination. Mid-term enrollments (less than the full PoP) will be prorated based on the duration of support provided. Provider: Cisco Type: - ELA External (DON Only) Website: Brand Name J&A Required: No
  • Resellers / Direct Sales

Agreement Overview

This agreement supports requirements for all CONUS and OCONUS locations as follows: Any Cisco-branded hardware or software, having a part number with an associated SMARTnet part number (CON-XXX) is covered under the agreement; except Unified Communications Service Support (UCSS) and SMARTnet part numbers beginning CON-ISVX. ISVX is excluded because it includes support for non-Cisco software outside the scope of this agreement. Tandberg hardware/software; and IronPort hardware components currently owned by the Army or DOD or procured during the contract period of performance are also covered by this agreement.

Agency POCs

  • Sean Glidden -
  • Nick Pierrelouis - 703-545-9433
  • Richard Warner - 703-545-1827
  • Polat Aydin -
  • Forace McDaniels -
  • Gerald Vallow -

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