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Service Level Agreement Best Practices and Contractual Considerations - White Paper

February 17, 2015

Updated 12/28/16

This white paper discusses what happens after a contract has been won and signed, defines the important questions an enterprise should ask itself to mitigate risk, and details the benefits of a robust Service Level Agreement (SLA). It also identifies the different types of SLAs, and speaks to what each section of a well-defined SLA should contain in order for both parties to have a clear understanding of what is to be expected. The paper also covers SLAs dealing specifically with Cloud Service Providers, as well other service types.

TAGS:Enterprise License